HPLY DONATION & REFUND POLICY
Last Updated: August 10, 2026
This Donation & Refund Policy (the “Policy”) governs charitable Donations initiated through the Services operated by HPLY Inc. (“HPLY,” “we,” “us,” or “our”). It explains how Donations are authorized, processed, recorded, acknowledged, refunded, disputed, and otherwise administered.
By initiating or authorizing a Donation through the Services, you agree to this Policy and the HPLY Terms of Service.
1. Scope and Relationship to Other HPLY Terms
This Policy applies to charitable Donations initiated through HPLY websites, applications, Nonprofit Organization Profiles, payment integrations, and other Donation functionality included in the Services.
This Policy does not govern purchases of merchandise, event admission, memberships, sponsorships, raffles, subscriptions, commercial transactions, or other transactions that are not bona fide charitable Donations unless HPLY expressly makes this Policy applicable to a particular transaction.
This Policy supplements HPLY’s Terms of Service, Privacy Policy, Acceptable Use Policy, and other terms applicable to the Services. Participating Nonprofit Organizations are also subject to the HPLY Nonprofit Organization Participation Agreement.
If this Policy expressly conflicts with the Terms of Service concerning a Donation-specific matter, this Policy controls with respect to that matter. Terms independently imposed by a Payment Processor govern the services provided by that Payment Processor.
2. Definitions
For purposes of this Policy:
“Donation” means a charitable contribution initiated through the Services and designated for an eligible participating Nonprofit Organization.
“Donor” means an individual or entity that initiates or authorizes a Donation through the Services.
“Nonprofit Organization” means a nonprofit organization approved by HPLY to participate in the Services.
“Nonprofit Organization Profile” means information concerning a Nonprofit Organization that HPLY displays or otherwise makes available through the Services.
“Payment Processor” means Stripe, when processing Donations through Stripe Connect, or another payment processor or financial-services provider designated by HPLY where applicable.
“Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.
“Service Fee” means a fee HPLY may charge in the future for or in connection with the Services, as disclosed through the applicable Donation flow, pricing terms, Nonprofit Organization interface, or other applicable disclosure.
“Services” means HPLY-operated websites, applications, nonprofit portals, donor services, payment integrations, communications, and related technology or services made available by HPLY.
3. HPLY’s Role
HPLY operates a technology platform that helps Donors discover participating Nonprofit Organizations and facilitates charitable Donations.
HPLY is not the charitable recipient of a Donation unless HPLY expressly states otherwise for a particular transaction. HPLY does not own donated funds merely because a Donation is initiated through the Services.
Donations are currently processed by Stripe through Stripe Connect. HPLY may designate another Payment Processor in the future.
Subject to the applicable payment architecture and legal requirements, Donation proceeds are intended to be processed for and settled to the Nonprofit Organization designated by the Donor, less any properly applicable Payment Processor charges, refunds, reversals, chargebacks, reserves, taxes, or other lawful adjustments and, if HPLY introduces a Service Fee in the future, any properly disclosed and applicable Service Fee.
HPLY does not control a Nonprofit Organization’s charitable programs, governance, personnel, expenditures, or use of unrestricted charitable assets. Each Nonprofit Organization remains responsible for its own charitable activities and use of Donations in accordance with applicable law, its governing documents, donor-facing representations, and accepted donor restrictions.
HPLY’s review, approval, listing, verification, ranking, recommendation, or presentation of a Nonprofit Organization does not constitute a guarantee of that Nonprofit Organization’s charitable impact, financial condition, governance, legal compliance, use of funds, or suitability for a Donor’s objectives.
4. Eligibility to Make a Donation
A Donor must be at least 18 years old, have legal capacity to authorize the applicable payment, and comply with this Policy, the Terms of Service, the Acceptable Use Policy, applicable law, and applicable Payment Processor requirements.
A Donor may not initiate a Donation using stolen or unauthorized payment credentials, on behalf of a prohibited or sanctioned person, from a prohibited jurisdiction, or for an unlawful, fraudulent, deceptive, abusive, or otherwise prohibited purpose.
HPLY or a Payment Processor may require additional authentication, identity verification, payment verification, or other information before accepting or completing a Donation.
HPLY may decline, restrict, delay, hold, cancel, reverse, or otherwise prevent a Donation where eligibility cannot be established or where HPLY or a Payment Processor identifies fraud, security, sanctions, legal, payment, or other material risk.
5. Selecting a Nonprofit Organization
The Donor is responsible for reviewing and selecting the intended Nonprofit Organization before authorizing a Donation.
HPLY may display information supplied by a Nonprofit Organization or obtained from government records, public records, and other lawful sources. HPLY may review Nonprofit Organization eligibility through its own review process, but HPLY does not guarantee that every item of Nonprofit Organization information will remain complete, current, or error-free at all times.
A featured placement, recommendation, verification indicator, ranking, category, label, or similar presentation does not guarantee a Nonprofit Organization’s effectiveness, financial condition, legal compliance, future eligibility, or use of Donations.
Donors should conduct any additional diligence they consider appropriate before making a Donation.
6. Donation Authorization
By selecting a Nonprofit Organization and Donation amount and submitting a Donation, the Donor authorizes HPLY and the Payment Processor, as applicable, to initiate and administer the transaction.
That authorization includes permission to process the payment; if HPLY introduces a Service Fee in the future, calculate and collect any properly disclosed applicable Service Fee; exchange information reasonably necessary for payment processing, fraud prevention, legal compliance, Donation administration, and reconciliation; create and maintain transaction records; and administer refunds, reversals, disputes, or other lawful adjustments.
The Donor represents that the selected payment method is valid, that the Donor is authorized to use it, and that information submitted in connection with the Donation is accurate.
Before submitting a Donation, the Donor is responsible for reviewing the intended Nonprofit Organization, Donation amount, payment method, any recurring frequency, any applicable Service Fee, available anonymity or privacy choice, and any designation or tribute information.
Electronic acceptance, payment records, account activity, transaction logs, authentication records, device information, and other reliable electronic evidence may be used to establish a Donation authorization and transaction history, subject to applicable law.
7. Payment Processing
Donations are currently processed by Stripe through Stripe Connect. HPLY may designate another Payment Processor in the future.
Payment processing may also involve banks, card networks, digital-wallet providers, fraud-prevention services, connected-account providers, and other financial intermediaries.
A Payment Processor or other provider may independently collect payment credentials, billing information, identity information, device information, fraud signals, or other information under its own agreements and privacy notices.
HPLY does not control a Payment Processor’s authorization decisions, underwriting, fraud models, transaction review, settlement timing, reserves, payment-network rules, account restrictions, chargeback decisions, or other independent regulated payment activities.
A Donor may be required to accept separate Payment Processor terms or complete additional authentication before a Donation can be processed.
8. When a Donation Is Complete
Submission of a Donation request or receipt of an initial on-screen confirmation does not necessarily mean that a Donation has been finally completed or settled.
Completion may depend on payment authorization, fraud and sanctions screening, Payment Processor acceptance, settlement, Nonprofit Organization payment eligibility, regulatory review, and the absence of a refund, reversal, cancellation, chargeback, legal hold, or technical failure.
HPLY may display transaction statuses such as pending, processing, completed, failed, canceled, refunded, partially refunded, reversed, or disputed, or other statuses appropriate to the applicable payment flow.
HPLY may correct a transaction status or related record when reasonably necessary to reflect Payment Processor information, a refund, reversal, settlement result, technical correction, or legal requirement.
Payment authorization does not guarantee final settlement.
9. Service Fee
HPLY does not currently charge a Service Fee for Donations.
HPLY may introduce a Service Fee in the future. Before a Service Fee applies, the amount or calculation method, payer, timing, and collection method will be disclosed through the applicable Donation flow, pricing terms, Nonprofit Organization interface, or another appropriate disclosure.
HPLY may change an applicable Service Fee prospectively after providing any notice required by applicable law or contract.
A change to a Service Fee does not retroactively alter a completed Donation except where reasonably necessary to correct an error or comply with applicable law.
A Payment Processor, card network, bank, financial institution, digital-wallet provider, currency provider, tax authority, or other independent third party may impose its own charges, assessments, exchange costs, reserves, or other amounts under its terms. Those amounts are not HPLY Service Fees.
10. Donor Responsibility for Accuracy
The Donor is responsible for confirming the intended Nonprofit Organization, Donation amount, currency, payment method, frequency, privacy choice, designation, tribute information, billing information, and other submitted information before authorizing a Donation.
A Donor should promptly contact HPLY if the Donor believes a Donation was duplicated, processed in an incorrect amount because of a technical or processing error, made using an unauthorized payment method, directed incorrectly because of an HPLY error, or otherwise requires investigation.
A Donor’s change of mind, failure to review transaction details, selection of the wrong Nonprofit Organization, entry of the wrong amount, or later dissatisfaction with a Nonprofit Organization does not by itself create a right to a refund.
HPLY may nevertheless consider a refund request in accordance with this Policy.
11. Recurring Donations
HPLY may offer recurring Donation functionality.
If recurring Donations are available, a Donor may authorize the applicable payment method to be charged at the amount and interval disclosed during enrollment until the recurring authorization is canceled or otherwise terminated.
HPLY may disclose the Donation amount or calculation method, frequency, cancellation method, and other information required by applicable law before a recurring Donation authorization is created.
The Donor is responsible for maintaining current payment and contact information.
The Donor may cancel future recurring Donations using a method HPLY makes available. Cancellation operates prospectively and does not automatically refund a Donation that has already been processed.
HPLY or the Payment Processor may suspend or terminate a recurring Donation authorization because of payment failure, expired credentials, account compromise, Nonprofit Organization ineligibility, legal restrictions, fraud concerns, Payment Processor requirements, or changes to the Services.
A failed recurring Donation may be retried where permitted by applicable law and Payment Processor or payment-network rules. HPLY does not guarantee that a recurring Donation will be processed successfully on every scheduled date.
12. Anonymous and Limited-Disclosure Donations
HPLY may allow a Donor to make a Donation anonymously or to limit information disclosed to the recipient Nonprofit Organization.
An anonymous or limited-disclosure Donation is not necessarily anonymous to HPLY, the Payment Processor, financial institutions, service providers, regulators, courts, tax authorities, or law-enforcement authorities where identifying information is reasonably necessary for payment processing, fraud prevention, security, support, recordkeeping, tax administration, legal compliance, or another authorized purpose.
HPLY may limit the information made available to a participating Nonprofit Organization to donor and transaction information that HPLY determines is reasonably necessary for payment processing, reconciliation, legal compliance, Donation administration, or fulfillment of an accepted donor restriction.
HPLY does not provide donor names, email addresses, telephone numbers, mailing addresses, or other donor contact information to participating Nonprofit Organizations for their independent fundraising, marketing, advertising, donor acquisition, or unrelated solicitation.
Where HPLY offers a donor privacy choice, the Donor is responsible for selecting that choice before submitting the Donation.
HPLY may be unable to retract information that was lawfully transmitted before a Donor changed a privacy choice or requested additional anonymity.
A Nonprofit Organization may be unable to provide a personalized acknowledgment or other personalized communication where the Donor has elected not to provide information necessary for that purpose.
HPLY’s collection, use, disclosure, retention, and protection of Personal Information are governed by HPLY’s Privacy Policy.
13. Donor Designations, Restrictions, and Preferences
HPLY may allow a Donor to identify a program, campaign, purpose, tribute, honoree, geography, or other preference associated with a Donation.
Availability of a designation feature does not necessarily mean that the designation creates a legally binding restriction.
Unless HPLY or the Nonprofit Organization expressly communicates that a designation will be accepted as a legally binding restriction, a designation may be treated as a nonbinding donor preference.
The Nonprofit Organization remains responsible for determining the legal effect of a designation or restriction it accepts and for administering accepted restrictions in accordance with applicable law.
A Donor may not submit a designation that is unlawful, discriminatory, inconsistent with the Nonprofit Organization’s lawful charitable purposes, impossible to administer, intended to create impermissible private benefit, or otherwise prohibited by HPLY policy.
If a Nonprofit Organization cannot honor an accepted restriction, HPLY may assist with communications or consider a refund or other appropriate transaction adjustment, but no particular remedy is guaranteed except as required by law.
14. Charitable Acknowledgments and Receipts
A transaction confirmation generated by HPLY or a Payment Processor is not necessarily a legally sufficient charitable acknowledgment or tax receipt.
Participating Nonprofit Organizations remain responsible for legally required charitable acknowledgments, substantiation statements, quid pro quo disclosures, tax receipts, and other donor documentation unless HPLY expressly agrees in writing to assume a particular responsibility.
HPLY or the Payment Processor may generate, transmit, display, or make available a Donation confirmation, acknowledgment, or receipt as an administrative service using information supplied by the Nonprofit Organization, the Donor, or the Payment Processor.
A Donor should review any acknowledgment or receipt and promptly report a material error.
HPLY may issue or facilitate a corrected transaction record, confirmation, or acknowledgment where reasonably necessary because of an error, refund, reversal, Nonprofit Organization-status change, or legal requirement.
Providing a transaction record or acknowledgment does not mean that HPLY has independently determined that the Donation is deductible for tax purposes.
15. Tax Matters
HPLY does not provide tax advice.
HPLY does not guarantee that any Donation is tax deductible.
The tax treatment of a Donation may depend on applicable law, the Donor’s jurisdiction and individual circumstances, the Nonprofit Organization’s tax status, the nature of the transaction, donor restrictions, whether goods or services were received, and the sufficiency of any legally required acknowledgment.
Donors are responsible for determining the tax consequences of their Donations and should consult an appropriately qualified adviser if tax advice is needed.
Participating Nonprofit Organizations remain responsible for their own tax, reporting, substantiation, and charitable-acknowledgment obligations unless HPLY expressly agrees otherwise in writing.
16. General Refund Rule
Charitable Donations are generally final once successfully processed.
A Donor does not have a general right to cancel or recover a Donation merely because the Donor changes their mind, later prefers another Nonprofit Organization, disagrees with a Nonprofit Organization, expected a different tax result, or no longer wishes to make the Donation.
HPLY may consider a refund in limited circumstances described in this Policy.
Submission of a refund request does not guarantee that a refund will be approved or issued.
A refund may be unavailable because funds have already been settled, applicable payment rules prevent reversal, the request cannot be verified, fraud or abuse is suspected, the Nonprofit Organization cannot lawfully return the funds, or another legal or operational limitation applies.
Nothing in this Policy limits a refund or reversal right that cannot lawfully be waived.
17. Circumstances in Which HPLY May Consider a Refund
HPLY may consider a full or partial refund where HPLY determines that the circumstances reasonably support an adjustment.
Circumstances that may support refund consideration include a duplicate Donation; an unauthorized transaction; a material processing error; a technical error that materially affected the Donation; fraud; a legal requirement; a refund request from the recipient Nonprofit Organization; or another limited circumstance that HPLY determines warrants a refund.
HPLY may also initiate or facilitate a refund where required by a Payment Processor, card network, financial institution, court, regulator, sanctions requirement, fraud-prevention measure, or other applicable legal or payment obligation.
The existence of one of these circumstances does not automatically require HPLY to issue a refund unless applicable law requires it.
HPLY may request information reasonably necessary to investigate the request and may consult the Payment Processor or Nonprofit Organization where appropriate.
18. Duplicate Donations
HPLY may refund or reverse a Donation when substantially identical transactions were unintentionally processed more than once.
Transactions are not considered duplicates merely because the same Donor made multiple Donations to the same Nonprofit Organization or because multiple Donations occurred within a short period.
HPLY may review transaction amount, timing, authorization records, payment credentials, account activity, Donor communications, and other relevant information when evaluating whether a transaction was duplicated.
19. Unauthorized Transactions
A Donor who believes a payment method was used without authorization should promptly notify the applicable card issuer, bank, financial institution, or other payment provider and may also contact HPLY.
HPLY may request information reasonably necessary to investigate an alleged unauthorized transaction and may coordinate with the Payment Processor.
An unauthorized-transaction claim may also be governed by card-network rules, banking rules, Payment Processor requirements, or applicable law.
HPLY may restrict an account or related transaction activity while an unauthorized-transaction report is investigated.
20. Processing and Technical Errors
If a confirmed HPLY system error, Payment Processor malfunction, or other material technical or processing failure affected a Donation, HPLY may correct the transaction through a refund, reversal, void, record correction, or other appropriate adjustment.
A pending payment authorization that never settles may be voided, reversed, or released without requiring a separate refund.
HPLY does not guarantee that every reported technical issue will result in a refund. HPLY may consider the transaction records, Payment Processor records, system information, and other relevant evidence in determining the appropriate correction.
21. Nonprofit Organization-Requested Refunds
A Nonprofit Organization may request that a Donation designated for it be refunded.
A Nonprofit Organization-requested refund may arise because of an administrative error, inability to honor an accepted restriction, duplicate receipt of funds, legal concern, donor dispute, ineligibility, program change, or another legitimate reason.
A Nonprofit Organization’s request does not guarantee that HPLY or the Payment Processor will be able to complete the refund.
A refund remains subject to applicable law, Payment Processor capabilities and requirements, available funds, chargeback status, settlement status, and other relevant circumstances.
22. HPLY-Initiated Refunds and Adjustments
HPLY may facilitate or initiate a refund, reversal, cancellation, or other transaction adjustment without prior approval from the Donor or Nonprofit Organization where HPLY determines that action is reasonably necessary to address fraud, unauthorized activity, duplicate processing, sanctions concerns, security risk, technical error, legal requirements, Payment Processor requirements, donor protection, Nonprofit Organization ineligibility, or the integrity of the Services.
HPLY may also take action where continued processing or retention of a Donation would violate applicable law or create material risk.
Where appropriate and legally permitted, HPLY may notify the affected Donor or Nonprofit Organization of a material adjustment.
23. Partial Refunds
HPLY may issue or facilitate a partial refund where only part of a Donation or charge was affected or where a partial adjustment is otherwise appropriate.
A partial refund does not create a right to a refund of the remaining amount.
Where a future Service Fee or third-party charge is associated with a refunded transaction, its treatment may depend on the applicable disclosure, Payment Processor terms, applicable law, and circumstances of the refund.
24. Refund Timing
Refund processing time depends on the Payment Processor, card network, bank, financial institution, payment method, transaction status, and other circumstances outside HPLY’s direct control.
Approval or initiation of a refund does not mean the refunded amount will immediately appear in the Donor’s account.
HPLY does not guarantee a particular date by which a refund will be credited after it has been initiated.
A Donor should contact the applicable bank, card issuer, or payment provider if a confirmed refund does not appear within that provider’s ordinary processing period.
25. Chargebacks and Payment Disputes
Donors retain rights available through their card issuer, bank, Payment Processor, or applicable law.
A chargeback or external payment dispute may be investigated and decided under rules that HPLY does not control.
HPLY may provide transaction records, authorization evidence, communications, account information, or other information reasonably necessary to respond to a payment dispute, subject to applicable law and HPLY’s Privacy Policy.
A Donor may not knowingly make a false claim that an authorized Donation was unauthorized, intentionally submit duplicate disputes, manufacture a chargeback, or otherwise abuse payment-dispute procedures.
HPLY may restrict account or Donation activity in response to suspected dispute abuse, fraud, or payment risk.
A chargeback, reversal, or payment dispute may affect the amount ultimately received by the Nonprofit Organization.
26. Fraud Prevention, Sanctions, and Transaction Review
HPLY and its providers may use automated and manual measures to review Donations for fraud, account compromise, payment abuse, sanctions, security, legal, and other risk.
HPLY or a Payment Processor may request additional authentication, identity information, payment verification, or other information reasonably necessary to evaluate a transaction.
A Donation may be delayed, declined, held, canceled, reversed, refunded, or otherwise restricted based on applicable law, sanctions screening, fraud indicators, Payment Processor rules, security concerns, legal process, Nonprofit Organization eligibility, or other material risk.
The Services may not be used for money laundering, terrorist financing, sanctions evasion, bribery, trafficking, payment-card abuse, stolen payment credentials, identity theft, concealment of unlawful proceeds, or other unlawful financial activity.
HPLY is not required to disclose confidential fraud-detection methods, security logic, risk models, investigation criteria, or other information whose disclosure could facilitate abuse.
HPLY may preserve and disclose information to Payment Processors, banks, card networks, regulators, courts, law-enforcement authorities, or other appropriate parties where permitted or required by law and reasonably necessary for payment administration, security, fraud prevention, or legal compliance.
27. Prohibited Donation Activity
A Donor may not use Donation functionality for a transaction that is not a bona fide charitable Donation unless HPLY expressly authorizes the transaction and all applicable legal requirements are satisfied.
Prohibited uses include disguising retail purchases, personal transfers, loans, investments, political contributions, raffles, gambling transactions, commercial payments, or other non-donation activity as charitable Donations.
A Donor may not use another person’s payment method without authorization, provide materially false information, test stolen payment credentials, manipulate payment systems, create artificial transaction volume, evade transaction limits or screening, or abuse refund or dispute procedures.
Donation activity remains subject to HPLY’s Acceptable Use Policy.
28. Currency, Geography, and Payment Availability
HPLY may limit Donation functionality by jurisdiction, currency, payment method, transaction amount, Nonprofit Organization, account type, or other eligibility criteria.
HPLY may restrict Donation activity based on sanctions, charitable fundraising requirements, payment availability, tax considerations, fraud risk, regulatory requirements, Payment Processor rules, or other legal or operational considerations.
A Payment Processor, card issuer, bank, digital wallet, or currency provider may impose foreign-transaction fees, conversion charges, exchange rates, or other amounts independently of HPLY.
HPLY does not control third-party currency conversion rates or third-party fees.
HPLY currently focuses its nonprofit participation program on eligible U.S. Nonprofit Organizations but may expand Donation functionality or nonprofit participation internationally in the future.
29. Donor Information and Privacy
HPLY handles Personal Information associated with Donations in accordance with its Privacy Policy.
HPLY may collect, use, disclose, retain, and otherwise process information reasonably necessary to administer Donations, authenticate transactions, prevent fraud, comply with law, provide support, maintain records, enforce HPLY policies, and operate the Services.
HPLY may limit information shared with a Nonprofit Organization.
A participating Nonprofit Organization receives only donor and transaction information that HPLY determines is reasonably necessary for payment processing, reconciliation, legal compliance, Donation administration, or fulfillment of an accepted donor restriction.
HPLY does not provide donor names, email addresses, telephone numbers, mailing addresses, or other donor contact information to participating Nonprofit Organizations for their independent fundraising, marketing, advertising, donor acquisition, or unrelated solicitation activities.
A Donor’s privacy or anonymity choice may affect the information available to a Nonprofit Organization.
Nothing in this Policy requires HPLY to disclose donor contact information to a Nonprofit Organization.
30. Electronic Communications and Records
HPLY may provide Donation confirmations, receipts, refund communications, dispute notices, security notices, legal notices, and other transaction-related communications electronically where permitted by applicable law.
A Donor is responsible for maintaining accurate contact information and monitoring communications reasonably related to Donation activity.
Failure to receive a communication because of outdated information, spam filtering, mailbox limitations, device settings, or another circumstance outside HPLY’s reasonable control does not invalidate an otherwise authorized transaction or legally sufficient notice except where applicable law provides otherwise.
HPLY may maintain electronic records relating to Donation instructions, authorizations, disclosures, transaction status, any applicable Service Fees, confirmations, acknowledgments, refunds, disputes, fraud review, and related activity.
Reliable electronic records, Payment Processor records, system logs, account activity, authentication records, and communications may be used to establish transaction history, subject to applicable law.
HPLY may correct clerical, calculation, status, or reporting errors and may issue an updated record.
31. Nonprofit Organization Responsibilities
Each Nonprofit Organization remains responsible for the lawful receipt, management, accounting, stewardship, reporting, and expenditure of Donations designated for it.
Nonprofit Organizations must use Donations in accordance with applicable law, their governing documents, their charitable mission, donor-facing representations, and accepted donor restrictions.
Nonprofit Organizations remain responsible for required charitable acknowledgments and tax documentation unless HPLY expressly agrees otherwise in writing.
Nonprofit Organizations must maintain legal authority to participate, receive Donations, and conduct applicable charitable fundraising activities.
Nonprofit Organizations must reasonably cooperate with HPLY and the Payment Processor concerning Donation reconciliation, refunds, reversals, disputes, receipts, regulatory obligations, fraud review, legal process, and other legitimate Donation-administration matters.
HPLY may restrict Donation functionality for a Nonprofit Organization that no longer satisfies applicable eligibility, payment, legal, regulatory, or HPLY requirements.
32. Third-Party Services
The Services may rely on Payment Processors, banks, card networks, digital-wallet providers, hosting providers, communications providers, fraud-prevention providers, security vendors, and other independent third parties.
Those parties may operate under their own agreements, privacy notices, technical rules, and legal obligations.
To the fullest extent permitted by applicable law, HPLY is not responsible for the independent acts, omissions, outages, authorization decisions, delays, restrictions, security practices, or legal obligations of third parties HPLY does not control.
A third-party failure, suspension, restriction, or termination may affect Donation functionality even where HPLY’s Services otherwise remain available.
33. No Tax, Legal, or Financial Advice
HPLY does not provide legal, tax, accounting, financial, investment, or other professional advice through this Policy or merely by operating the Services.
Information made available through the Services is not a substitute for advice from an appropriately qualified professional.
HPLY does not guarantee the tax treatment, deductibility, legal effect, accounting treatment, or financial consequence of any Donation.
34. Warranties and Disclaimers
The generally applicable warranties and disclaimers governing the Services are set forth in the HPLY Terms of Service.
Without limiting those provisions, HPLY does not guarantee that a Donation will be authorized, completed, settled, received, refunded, or deductible for tax purposes, or that Donation functionality will be uninterrupted or available for every Donor, Nonprofit Organization, payment method, or jurisdiction.
Nothing in this Policy limits an express warranty, statutory guarantee, consumer protection, or other right that applicable law does not permit HPLY to disclaim.
35. Limitation of Liability
The limitations and exclusions of liability applicable to HPLY, Users, and use of the Services are governed by the HPLY Terms of Service.
Nothing in this Policy expands HPLY’s liability beyond the liability applicable under the HPLY Terms of Service or limits any liability that applicable law does not permit HPLY to exclude or limit.
36. Indemnification
Indemnification obligations applicable to users are governed by the HPLY Terms of Service.
Nonprofit Organization-specific indemnification obligations are governed by the HPLY Nonprofit Organization Participation Agreement.
37. Governing Law and Dispute Resolution
Governing law and dispute resolution applicable to an individual Donor or other User are governed by the HPLY Terms of Service, including its informal dispute-resolution process, individual arbitration provisions, applicable exceptions, class and representative-action waiver, jury-trial waiver, and government-agency reporting protections.
If a dispute is between HPLY and a participating Nonprofit Organization acting in its organizational capacity, the governing-law and dispute-resolution provisions of the HPLY Nonprofit Organization Participation Agreement govern that Nonprofit Organization-specific dispute.
Nothing in this Policy waives a right or remedy that applicable law does not permit the parties to waive.
38. Force Majeure
HPLY is not responsible for delay or failure to perform caused by circumstances beyond its reasonable control, including natural disasters, severe weather, fire, flood, war, terrorism, civil unrest, labor disputes, epidemics or pandemics, cyberattacks, telecommunications failures, internet disruptions, utility failures, governmental actions, legal restrictions, Payment Processor outages, banking interruptions, payment-network failures, or failures of third-party infrastructure.
This Section does not excuse obligations that can reasonably be performed notwithstanding the applicable event.
39. Changes to this Policy
HPLY may update this Policy prospectively to reflect changes in law, regulation, technology, security practices, Payment Processor requirements, Donation functionality, fraud risks, nonprofit programs, or business operations.
HPLY may provide notice of material changes through the Services, by email, by posting an updated Policy, or through another reasonable method where notice is required by applicable law.
Where applicable law requires affirmative consent to a change, HPLY may request that consent.
Continued use of Donation functionality after an updated Policy becomes effective may constitute acceptance of the updated Policy where permitted by applicable law.
An update does not retroactively alter rights or obligations arising from completed conduct except where applicable law permits or requires otherwise.
40. Severability and No Waiver
If a provision of this Policy is held invalid, illegal, or unenforceable, it will be modified to the minimum extent necessary to make it enforceable if legally permissible. If modification is not permissible, the provision will be severed and the remaining provisions will continue in effect.
HPLY’s failure or delay in enforcing a provision does not waive that provision or any other right.
A waiver is effective only to the extent expressly made by an authorized party.
41. Interpretation and Relationship to Other Agreements
Headings are for convenience and do not affect interpretation.
“Include,” “includes,” and “including” mean “including without limitation.”
The word “may” describes discretion, permission, or potential future functionality and does not create an obligation to introduce or maintain a feature.
This Policy should be read together with HPLY’s Terms of Service, Privacy Policy, Acceptable Use Policy, and other applicable HPLY agreements.
For a participating Nonprofit Organization, the HPLY Nonprofit Organization Participation Agreement governs Nonprofit Organization-specific participation obligations. Payment Processor terms govern services independently supplied by the Payment Processor.
If two applicable HPLY documents address the same subject, the more specific provision controls to the extent of a direct conflict unless an applicable document expressly states otherwise.
42. Survival
Provisions that by their nature should continue after completion of a Donation, termination of an account, deactivation of a Nonprofit Organization, or discontinuation of Donation functionality survive to the extent necessary to fulfill their purpose.
Without limiting the foregoing, provisions concerning refunds, reversals, chargebacks, disputes, donor restrictions, tax matters, acknowledgments, records, fraud investigations, Personal Information, payment obligations, disclaimers, limitation of liability, indemnification, governing law, arbitration, and retained information survive as applicable.
43. Contact Information
Questions concerning a Donation, refund request, suspected unauthorized transaction, transaction error, or this Policy may be directed to:
HPLY Inc. 3517 Camino del Río South Suite 215, Mailbox #83 San Diego, CA 92108 United States
Email: support@hply.org
A Donor reporting suspected unauthorized use of a payment method should also promptly contact the applicable bank, card issuer, or other payment provider.